Describe a time you received bad service at a shop or a restaurant.
You should say:
what goods or services you bought;
who you were with when you were served;
why you went there;
and explain how you felt about the service.
What kinds of services are bad services?
Why do some people choose to remain silent when they receive bad services?
Who should be responsible for bad services?
As a boss, what would you do to prevent bad services?